Returns and Refund Policy

Return/Exchange Policy
Our Return/Exchange policy lasts for 3 days from the date of delivery. Kindly contact us through What’s app at +91 85917 42672 or mail us at order@pujasamagriwala.com for any return/refund/exchange within 3 days from the date of delivery.

Return/Exchange Eligibility
1. If you receive a damaged/defective/wrong products then these products are eligible for return & refund.

2. Products which are unused, unworn, unwashed & undamaged with all its labels, tags completely intact with original packaging are eligible for returns / exchanges.

3. Must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact.

4. Items explicitly labeled as “non-refundable” will not be reimbursed or returned under any circumstances.

Return/Exchange Process
1. You will have to contact us through What’s app at +91 85917 42672 or mail us at order@pujasamagriwala.com within 3 days from the date of delivery.

2. The refund shall only encompass the amount corresponding to the product’s value returned, and not the total purchase value.

3. When requesting a refund, customers must provide a receipt or proof of purchase, along with a picture of the product if it is received in a damaged or broken condition.

You can cancel your order within 12 hours. You can contact us through What’s app at +91 85917 42672 or mail us at order@pujasamagriwala.com for cancellation of order.

How will I receive the refund for cancellation or returns
The refund will be transferred to your bank account within 7 to 10 working days.

Shipping
Our aim to dispatch all orders within 48 hours. In case of missing items/unavailability or delay, we will inform you via what’s app with the expected date of dispatch.
Mostly orders are delivered by our courier partners within 7 working days from the date of dispatch.